Saturday, April 15, 2017

Cutting the Cable TV Cord - Part 3:Turning in my Set Top Boxes

Yesterday, I went to the Comcast store and turned in my Set Top Boxes for the TV.  No problems at the store, kept my Xfinity Blast Internet service.

When I got home, I had NO Internet service! Called Comcast support,  I was on the phone for over 4 hours with multiple support people.  They all assured me that everything was OK, and it should be working, they said they would send a tech out the next day.

Today when I woke up, I checked the modem and all the lights indicated it was OK. It worked fine.  I got a call from Comcast saying there was a problem in the area last night. What a coincidence!  I told him that I still wanted the tech to check the speed.

The tech came at 2:00 we chatted, checked the speed (230MBPS download) .  He said the phone support should have realized that there was a problem in the area when thousands of people from the same area called support.  Oh well.  All is fine now and I am saving $130 per month!



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