Yesterday, I went to the Comcast store and turned in my Set Top Boxes for the TV. No problems at the store, kept my Xfinity Blast Internet service.
When I got home, I had NO Internet service! Called Comcast support, I was on the phone for over 4 hours with multiple support people. They all assured me that everything was OK, and it should be working, they said they would send a tech out the next day.
Today when I woke up, I checked the modem and all the lights indicated it was OK. It worked fine. I got a call from Comcast saying there was a problem in the area last night. What a coincidence! I told him that I still wanted the tech to check the speed.
The tech came at 2:00 we chatted, checked the speed (230MBPS download) . He said the phone support should have realized that there was a problem in the area when thousands of people from the same area called support. Oh well. All is fine now and I am saving $130 per month!
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